Empathy in Action: User Research in Agile Environments

Design user research initiatives that put the user at the heart of everything you do.
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  • Price: Free to members


  • Sign up as a member and gain access to all courses.


  • Self paced & online

  • You can access this course anywhere at any time. Never miss a class or deadline.


  • Learn on any device

  • Learn at home, at the office or on the go on any device.


  • Gain a recognised certificate

  • Gain a certificate to add to your portfolio, CV or LinkedIn profile.

What You'll Learn

The fundamentals of user research

You will be able to understand the significance and impact of user research, and how to apply an agile mindset when conducting user research.

How to plan empathetic and ethical user research

You will be able to strategically plan empathetic and ethical user research initiatives.

Different user research methods

You will be able to apply empathetic user research methods to understand user needs.

How to analyse and synthesise data to uncover actionable insights

You will be able to understand how data is translated into user insights to create actionable tasks and to inform decision-making.

How to integrate user insights into agile development processes

You will be able to integrate user research studies into agile workflows.
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Welcome to “Empathy in Action: User Research in Agile Environments,” a self-paced course designed to help you master the art of empathetic user research while working in agile settings.

Throughout this course, you will uncover how to engage with users, capture meaningful insights, and translate those insights into impactful, user-centred solutions. By weaving empathy into your research methods, you will see how small shifts in perspective can improve products and services that resonate with user needs.

In the course, you will explore a wide range of topics – from basic research planning and ethical considerations to more advanced methods like contextual research, usability testing, and continuous user feedback. You will learn how to plan and conduct effective user research, understand both qualitative and quantitative data, and transform findings into actionable tasks that guide your team’s development efforts. Just as importantly, you will discover how integrating an agile mindset into user research initiatives keeps your work flexible, collaborative, and user-focused.

Whether you’re new to user research or looking to refine your expertise, this course offers a practical roadmap for honing your empathy, amplifying the user’s voice. By the end, you will have developed a deeper appreciation for the human element that underpins truly effective, user-centric innovation.

Gain A Recognised Course Certificate

On completion of the course, you will earn a Course Certificate that you can highlight on your CV, LinkedIn profile or portfolio.

Who Should Take This Course?

"Empathy in Action: User Research in Agile Environments" is essential for professionals seeking to incorporate rich user understanding into their business agility practice.

This course blends the principles of agile development practices with an understanding of user needs through empathy-driven research.

By learning the art of empathetic user research within agile environments, learners will gain a competitive edge that enables them to swiftly adapt to changing market demands and deliver value-driven, user-centric solutions.

This course equips professionals with the strategic skills needed to navigate the complexities of agile business landscapes, while ensuring that user needs remain at the forefront of decision-making. Throughout this course, learners will not only be given the opportunity to enhance their agility, but also start to cultivate a user-centric mindset that drives innovation and performance in their team and organisation.

This course is perfect for anyone who wants to learn more about user research. But it may be most beneficial to:

  • Product owners.
  • Project managers.
  • Team leaders and developers.
  • Business analysts.
  • User researchers.
  • UX designers.
  • UX writers.
  • Content designers.
  • Interaction designers.

Aimed at individuals at Practising, Professional Level 2 of the Agile Business Consortium’s competency framework, a recognised approach to starting your business agility journey.

At this level, you will be taking more confident steps in your professional journey in business agility. You may be a first-time team leader or similar, or someone taking a new position of responsibility in an agile team. You will have basic knowledge and understanding of facts, procedures and ideas related to business agility. You will be able to reinforce your knowledge by applying it to straightforward problems.


Courses offered by the Agile Business Consortium have been thoughtfully crafted to include extensive and well-researched material, all while maintaining an accessible learning experience. Every participant of our learning platform is encouraged to actively engage in discussions and complete optional activities in order to maximise learning.

Meet the industry experts

Here are the industry experts that you will learn from throughout this course:

Maher Hasan

Product Director
Maher is an accomplished product manager with experience in agile, Lean and Prince2 environments, and has helped launch several start ups. He thrives on taking complex challenges and translating them into business value by designing simple user experiences that are backed up by user insights and research. Maher is experienced in designing and implementing business solutions, and has a proven track record of delivering technology products that create real value for real-world users.

John Jones

Founder Required Experience
John has extensive experience designing and delivering user research projects for various brands, government departments and organisations through his company, Required Experience. He's a passionate advocate for user needs and designing great user experiences that create real value by focusing on user experience (UX) design. He has experience of working as a researcher, business analyst and user experience designer, and uses his knowledge and expertise in these areas to create a unified approach that enables the design and optimisation of highly effective user products and services. He has also worked in various agile environments and is a certified Scrum Product Owner (CSPO).